COVID-19

Dear Guest,

At Colina del Paraiso, our utmost priority has always been to ensure a healthy and safe environment for all our guests and employees worldwide, at all times. We are working to re-open again very soon adapting healthy ald safety measure after crisis Covid-19.

Our apartments are big and wide enough, with private garden or terrace in order to guarantee the proper safety distance and you rown kitchen. Minimum size of 120m2.

Finally, I would like to take this opportunity to personally thank you for the trust and loyalty you have shown us over the years and time has shown us that it is always in the most difficult moments that our values of empathy, respect, and exceptional care for our guests, have made a real difference. We have always been dedicated to serve, and this will not be any different today or indeed in the future.

We wish you good health, and we look forward to welcoming you again to our complex soon !!!!

 

COVID 19 Safety measures

The safety and security of our guests and staff remains our highest priority. In response to coronavirus, we have taken additional health and safety measures to help keep our guests and employees safe:

 All Housekeeping staff will clean and disinfect every day all common areas.

 We have increased the frequency with which we will clean our common areas and shared-use objects (lobby, elevators, door handles, public bathrooms, room cards, etc.).

 Hand sanitizer will be available in the common areas for your use.

 Our staff has been trained and we will continue to ensure that hygiene and cleanliness are our top priority.

  Our selfcatering complex is safe due you live in a house. It has enough space to keep security distances, own kitchen, spacious living room, your own bedroom…..big terrace to take sun and enjoy views.

Current Bookings-Cancellation Policy

Please email the hotel  info@colinadelparaiso.com in order to make the change.

• Guests who have made a booking with free cancellation via our website or customer service may cancel at any time.

Future booking-Cancellation Policy

We understand that it is difficult to commit oneself to travel plans at the moment, therefore, Colina del Paraiso is offering you a free cancellation policy for your next booking until 30 June. You can book now without having to worry. You can cancel your booking at any time up to 24 hours before your scheduled arrival and receive a full refund.

Should we are obliged to remain closed during the dates that you have booked we will allow guests to cancel their bookings free of charge or to postpone their stay to a later date once the complex has reopened, subject to availability and applicable rates.

If you have made your booking through an online travel agent or any other travel agent, we recommend contacting the supplier of your booking for information about their rebooking policy.

Book safe. Stay safe – Free cancellation policy

We understand its difficult to commit to travel plans at the moment. This is how we can help you:

Colina del Paraiso is offering a free cancellation policy for your booking, no strings attached. Book now, worry free. For a full refund, you can cancel at any time until noon the day before your arrival.

 

 

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